Customer service via Whatsapp
Handle all your affairs instantly via WhatsApp. We explain how.
You should know that on our WhatsApp...
1
Information
You can check your policy information instantly.
2
Pay receipts
You can find out the status of a receipt and pay it instantly.
3
Claims
You can find out how your claim is being processed.
4
Any transaction
Our agents will assist you with any other transaction.
When you contact us via WhatsApp, you will be assisted by a bot that will facilitate access to the information you need about your policies. If the bot cannot resolve your request, you will be redirected to our agents who will assist you during office hours.
Main functions
you can perform via WhatsApp
Consent
At ERSM Insurance Brokers, we take your privacy seriously. Therefore, the first time you contact us via WhatsApp, you must agree to allow us to communicate with you through this channel in compliance with data protection.
Client Identification
After accepting data protection, and in compliance with regulations, it is our obligation to identify that the person contacting us is a client and, therefore, can access information and manage their policies.
To verify this, as a client, you will receive a code to the email address we have registered in our database. The bot will ask you to enter the code so that we can identify you.
Main Menu
Once identified, you will access the main menu. You must access the option you need:
Your policies: You can choose to have a list of your policies, request a copy of a policy, request the green card, change the direct debit of a receipt, request a change of address of the policyholder, change a vehicle, cancel a policy, among other options.
Claims: You will access information on the status of your claim if you have one, and send documentation of the claim in progress. You can also report an incident in the event of an accident.
Receipts: You can pay a receipt, find out the status of a receipt, find out the renewal price of the policy, and request a duplicate of a receipt.
Get an insurance quote: If you want to take out a new policy, you can access price quotes or ask one of our agents to give you a quote.
Request a tow truck: If you need a tow truck because your vehicle has suffered an incident/accident, in this option we will provide you with the roadside assistance telephone number of your insurance company so that you can request help.
24 Hours a Day, 365 Days a Year
To provide a fast and effective service, ERSM Insurance Brokers has implemented our WhatsApp, available 24 hours a day, every day of the year.
Thanks to our automated bot, most queries can be resolved instantly, allowing our clients to get quick answers to their queries.
If in any case the query requires more specific assistance, one of our agents will be available during office hours to provide personalized attention and ensure you receive the best possible service.